Live2Experience Privacy Policy
Introduction
At Live2Experience (“we”, “us”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you interact with our website, products and services.
We encourage you to read this Privacy Policy carefully to understand how we treat your personal information.
1. Data Controller
The person responsible for the processing of your personal data is:
Live2Experience
Address: [Company address]
E-mail: [Contact e-mail address]
Telephone: [Contact telephone number]
Information We Collect
We collect different types of personal information when you interact with our website and services, including:
- Contact information: Name, e-mail address, telephone number.
- Browsing data: IP address, device type, browser information, browsing data and website activity (e.g., pages visited, time spent, clicks).
- Reservation and transaction data: Information related to your bookings of experiences, accommodation or services, payments, billing, etc.
- Preference data: Information about your interests and preferences for services and products.
3. Purpose of Data Processing
We use your personal information for the following purposes:
- Provide our services: Manage reservations, offer personalized experiences and facilitate access to our services.
- Improve our website and services: Analyze how users interact with our website to improve the user experience and offer more relevant products and services.
- Marketing and communications: To send you communications related to our products and services, special offers, promotions, or any other information we deem of interest, provided you have given your explicit consent.
- Comply with our legal obligations: To comply with applicable laws, regulations and legal procedures, as well as for claims management and contract compliance.
4. Legal Basis for the Processing of your Data
The processing of your personal data is based on the following legal bases:
- Execution of a contract: For the management of your reservations and related services.
- Consent: To send you commercial and promotional communications.
- Legitimate interest: To improve our services and ensure the security of our website.
- Fulfillment of a legal obligation: To comply with relevant rules and regulations.
5. Share your Data
We do not share your personal information with third parties, except in the following situations:
- Service Providers: We may share your information with third-party service providers that help us operate our website or provide services to you, such as payment providers, email delivery platforms or analytics tools.
- Legal Compliance: If necessary to comply with our legal obligations, such as responding to requests from governmental or judicial authorities.
- International transfers: In some cases, your data may be transferred outside the European Economic Area (EEA), provided that appropriate measures are taken to protect your information in accordance with data protection regulations.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration. However, you should be aware that no system of data transmission over the Internet or data storage is completely secure.
7. User Rights
You have the following rights with respect to your personal data:
- Access: You can request information about the personal data we hold about you.
- Rectification: You may request that we correct any incorrect or incomplete information.
- Deletion: You may request that we delete your personal data, provided that we are not required to retain it for legal reasons.
- Opposition: You can object to the processing of your personal data, in particular for direct marketing purposes.
- Limitation: You may request the limitation of the processing of your personal data in certain circumstances.
- Portability: You may request the transfer of your personal data to another data controller, when technically possible.
To exercise these rights, you can contact us via e-mail [contact e-mail].
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes set out in this policy or until you request deletion of your data, provided that there is no legal obligation for us to retain it for longer.
9. Links to Third Parties
Our website may contain links to third party websites. We are not responsible for the privacy or the content of those websites. We recommend that you review the privacy policies of each third party website before providing them with any personal data.
10. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time, in order to adapt it to legal changes or to the activity of the company. We recommend that you periodically review this policy to be informed of any changes.
Last update: 05/12/2025