Live2Experience Terms and Conditions
1. Introduction
Welcome to Live2Experience. These Terms and Conditions (“Terms”) govern your access to and use of our website [Live2Experience.com] (the “Website”) and the related services we offer. By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy. If you do not agree to these Terms, please do not use the Website.
Information about Live2Experience
Live2Experience is an online platform that offers users the possibility to book tourist experiences, activities and accommodation in different destinations. We operate under the legal regulations applicable in Spain and provide services at national and international level.
3. Definitions
- User: Person who accesses the Website to use our services.
- Customer: User who makes an accommodation or experience reservation through our Website.
- Service Provider: Entity that offers experiences or accommodation through our platform.
- Booking: Contract between the Client and the Service Provider through Live2Experience for the provision of an experience or accommodation.
4. Use of the Web Site
The Web Site is for personal, non-commercial use only. By using the Website, you agree to:
- Provide accurate and up-to-date information.
- Not to carry out activities that may disrupt the operation of the Website or damage its security.
- Not to use the Web Site for illegal or unauthorized purposes.
5. Services and Reservations
The services offered in Live2Experience include, among others, the booking of tourist experiences and activities, as well as accommodation. When making a reservation:
- Customer agrees to the specific terms and conditions of each Service Provider.
- The Client agrees to pay the total price of the reservation as stipulated in the payment process.
- Reservations are subject to availability and may be subject to change or cancellation by the Service Provider.
Booking Confirmation: Once the payment process has been completed and availability has been confirmed, you will receive an email with the booking details. This email will constitute the confirmation of the reservation.
6. Prices and Payments
- Prices: Prices for services are clearly indicated on the Website. They may be subject to change without notice, but prices for confirmed reservations will not be altered.
- Payment Methods: Payments can be made by credit/debit card or other payment methods that are enabled on the Website.
- Taxes: The prices of the services include applicable taxes according to current regulations.
7. Cancellation and Modification of Reservations
Cancellation and modification conditions depend on the experience or accommodation booked and the policies of the corresponding Service Provider. In general:
- Cancellations: The Customer may cancel a reservation within the period specified by the Service Provider for a full or partial refund. After this period, a penalty may be applied or no refund will be made.
- Modifications: Any modification request (change of dates, change of accommodation, etc.) will be subject to the availability and conditions of the Service Provider.
8. Responsibilities
- Live2Experience acts only as an intermediary between the Client and the Service Provider. We are not responsible for the services provided by the Providers, as they are the ones who provide the experiences and accommodation.
- Service Providers are responsible for complying with all regulations and laws applicable to the services they offer, as well as for ensuring the quality and safety of the services they offer.
- The Customer is responsible for providing truthful and accurate information when making a reservation.
9. Intellectual Property
All contents of the Web Site, including text, images, logos, graphics, videos, and software, are protected by copyright and other intellectual property laws. It is prohibited to copy, modify, distribute or use any content of the Web Site without the express consent of Live2Experience.
10. Protection of Personal Data
Your privacy is important to us. The personal data you provide when making a reservation will be treated in accordance with our Privacy Policy, which you can consult on the Website.
11. Modification of Terms
Live2Experience reserves the right to modify these Terms and Conditions at any time, without prior notice. Any changes will be posted on this page. We recommend that you periodically review this section to be aware of any updates.
12. Applicable Law and Jurisdiction
These Terms and Conditions shall be governed by Spanish law. Any dispute relating to these Terms shall be resolved by the competent courts of [location or region of your choice], Spain.
13. Contact
If you have any questions about these Terms and Conditions, you may contact us at:
E-mail: info@live2experience.com
Telephone: [telephone number]
Address: Calle Cervantes 14, 4º, 33206. Gijón